Terms & Conditions, Refund Policy


1. INCORPORATION

We will not be responsible for any Ticket that is lost, stolen or destroyed. It is not always possible to issue duplicate tickets. For example for non-seated Events where there is a possibility of both the original and duplicate Tickets being used, compromising the licensed capacity of the Venue.
Duplicates may therefore be issued at the discretion of the Promoter or the Venue, acting reasonably. If duplicates are being issued, a reasonable administration charge may be levied. We and the Promoter reserve the right to provide alternative seats at an Event to those specified on the Ticket if the staging of the Event reasonably requires, provided they are of no less value to that stated on the Ticket.
Where a concession is claimed, proof of identity and concession entitlement (for example of age or student status) may be required.
Ownership or possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trade marks, logos and/or intellectual property appearing on the Ticket.

2. PRICE AND PAYMENT

The price of the Ticket shall be the price set at the time We accept Your order. We use Our best efforts to ensure that the prices of Tickets are correct at the time when the relevant information was entered onto the system. It is always possible that, despite Our best efforts, some of the Tickets on Our site may be incorrectly priced. If We discover an error in the price of the Tickets You have ordered We will contact You to inform You of this error and We will give You the option of continuing to purchase the Ticket at the correct price or cancelling Your order. We will not process Your order until We have Your instructions. If We are unable to contact You using the contact details You provided during the order process, We will treat the order as cancelled and notify You in writing.
The price of the Ticket is calculated as follows:
The face value: this is the price of Your Ticket as printed on Your Ticket. This price is set by the Promoter before the addition of any per ticket fees, per order fees or any other extra costs. The face value of the Ticket is charged and retained by the Promoter or Venue.
The admin fee: this is the per-ticket fee agreed with the Promoter or Venue.
This fee is charged and retained by Us.
The fulfilment fee: the fulfilment fee is charged per order regardless of the number of Tickets You purchase. This fee is charged by and retained by Us.
No order will be accepted until We have received full payment.

3. DELIVERY

Tickets will only be delivered to the billing address of the debit/credit card holder unless We specifically offer You the facility for Tickets to be sent to an alternative address.
We aim to dispatch Your Tickets as soon as possible. We are not able to specify the exact date of dispatch. Please allow as much time as possible for Your Tickets to arrive. If Your Tickets are not being held at the Venue box office, and You have not received Your Tickets from Us 72 hours prior to the Event, please contact Us quoting Your reference number, name and postcode.
If Tickets dispatched by royal mail ordinary post, special delivery or registered post are returned to Us as “addressee unknown” We reserve the right to cancel Your booking and make a refund of the Ticket price only.
We reserve the right to make Tickets available for collection at the Venue box office. You will be notified by telephone, email or in writing of the arrangements for collection (using the details provided at the time of ordering) if this becomes necessary. Where there is not enough time to deliver Tickets, You will be told at the point of purchase the arrangements for collection of Your Tickets.
If You are collecting Your Tickets from the Venue box office, You must have Your acknowledgement of order and the credit/debit card used to make the order with You. You will be able to collect Your Tickets up to one (1) hour before to the start of the Event.

4. CHANGES TO EVENT

The Promoter of the Event and/or the Venue reserves the right to make alterations to the published Event programme where reasonably necessary.

5. REFUNDS/EXCHANGE

Tickets cannot be exchanged or refunded after purchase unless the performance is cancelled or rescheduled (subject to below) or where there is a material change to the programme of Event. Where an Event is cancelled or rescheduled (subject to below) by the Venue or Promoter or where there is a material change to the programme of the Event, You will be entitled to claim a refund from the Venue or Promoter (as applicable) in accordance with this clause.
A ‘material’ change is a change which, in the Promoter’s reasonable opinion, makes the Event materially different to the Event that purchasers of the Ticket, taken generally, could reasonably expect. The use of understudies in a theatre performance shall not be a material change.
Where an outdoor Event is cancelled or curtailed because of adverse weather, We shall not be liable to make any refund or pay any compensation beyond the refunds that may be payable under the Venue’s or Promoter’s rules.
Where such a refund is sought You must bring this to Our attention as soon as possible upon becoming aware of such change, cancellation or where the Event has been rescheduled, prior to the rescheduled Event.
The refund for Tickets shall be the face value price paid or, if the face value has been reduced by the Promoter, the discounted face value price paid in accordance with the Daflo Entertainment events.
Code of Practice. In order to claim Your refund, please apply in writing to Your point of purchase, enclosing Your complete unused Tickets, if received, promptly (e.g. within 3 months from the date of the Event). Refunds shall only be made to the person who purchased the Tickets and, when possible, be made using the same method as was used to purchase the Tickets except, at Our discretion, where payment was made by cash.
These Terms and Conditions do not and shall not affect Your statutory rights as a consumer. For further information about Your statutory rights contact Citizens Advice, Consumer Direct (http://www.consumerdirect.gov.uk/) or the department for Business Innovation and Skills.

6. LIABILITY

Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at Your own risk. Liability for the cancellation or rescheduling of an Event, or for material changes to an Event, will be limited to the refund as set forth in Section 7.
Neither We nor the Venue nor the Promoter will be responsible for any loss, theft or damage of Your personal belongings, other than caused as a result of Our negligence.

7. CANCELLED/RESCHEDULED EVENTS

It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event.
It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.
1. Use of Details and Data Protection
For information on how We will use and protect Your personal data please see Our Privacy Policy.
1. Resale/Use of Tickets
Tickets You purchase are for personal use only.
Unless You have the written permission of the Promoter or Venue, You may not re-sell, transfer or combine (or seek to re-sell, transfer or combine) Tickets for commercial gain or profit.
A Ticket shall not be used for advertising, promotions, contests or sweepstakes unless You have the written permission from US
A breach of this condition will entitle Us to seize or cancel Your Tickets without refund.
2. Void Tickets
Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action.
We reserve the right to cancel bookings which We reasonably suspect to have been made fraudulently.
Void Tickets are non-refundable.
3. Restrictions on the Purchase of Tickets
Tickets may be restricted to a maximum number. Any such restriction shall be notified to You at the time You book the Tickets. We reserve the right to cancel Tickets purchased in excess of this number and without Our agreement, without prior notice unless the purchase of an excess was due to Our error.
4. Conditions of Admission
The management of the Venue reserves the right to refuse Ticket holders admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.
The management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:
1) has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or
2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
3) in the reasonable opinion of the Venue is acting under the influence of alcohol or drugs;
or
4) fails, when required, to produce proof of identity or age.
You must comply with instructions and directions given by Venue staff and stewards.
No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to the examples above